Walnut House

Standards

The primary aim of the members and staff of Walnut house is to provide efficient and effective advisory and advocacy services to all our clients across all aspects of civil, criminal and family law.

Our Business Standards

The standard Chambers turnaround for all paperwork is 28 days from the date instructions are received.

Urgent instructions can be considered within a timescale agreed with the instructing solicitor.

If counsel is unlikely to meet a deadline the instructing solicitor will be contacted immediately so that the situation may be discussed.

The senior clerk will give an estimate of fees on request and will ensure that any developments in a case that might affect a fee structure are discussed promptly with the instructing solicitor.

Arrangements can be made for counsel to attend a client at a venue away from Chambers if it is felt appropriate.

We aim to keep returns to a minimum and to communicate foreseeable difficulties with counsel's availability at the earliest opportunity.

If we have to return a case we will offer the client the broadest range of alternative options possible.

Chambers will always be considerate to the requirements of a client with special needs.

Chambers aims to provide all clients with an efficient, competent and courteous service. Although our provision of services is frequently monitored and analysed we welcome any comments on the quality of administration, the standard of the conduct of a case and the quality of our client care (any comments should be directed to the senior clerk, Chris Doe).